NewAI-assisted replies & auto-triage — now in every plan

Support software your customers will actually thank you for

MeshSupport brings every conversation, SLA, and metric into one calm, fast workspace — so your team resolves faster and your customers never feel like a ticket number.

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app.meshsupport.io/tickets

Dashboard

Tickets24

Knowledge base

Reports

Open

▲ 8% vs last week

Avg. first reply

11m

▼ 32% faster

CSAT

96%

512 ratings

MS-4821Webhook deliveries failing with 504UrgentKW

MS-4819SSO login redirects to a blank pageHighDA

MS-4814API rate limits hitting on enterpriseHighKW

MS-4820Export invoices in bulk for tax filingResolvedPI

SLA met

98.6% this month

New 5★ rating

“Worked perfectly, thanks!”

Everything in one place

One workspace for the whole support lifecycle

From the first message to the closing CSAT survey — MeshSupport gives agents, managers, and admins exactly what they need, and nothing they don't.

Unified inbox

Email, chat, web forms, and API land in one threaded view. Public replies and internal notes live side by side, never mixed up.

Automations & triage

Auto-assign by category, escalate urgent tickets, tag by keyword, and send CSAT surveys — with rules you build in minutes.

SLA tracking

Per-priority response and resolution targets with live countdowns. Breaches escalate automatically before they hurt your numbers.

Self-serve knowledge base

Publish help articles customers find before they file a ticket. Track views and “was this helpful?” to spot the gaps.

Reports & CSAT

Volume trends, resolution times, CSAT distribution, and team load — the numbers managers need to staff and coach.

Roles & collaboration

Granular permissions for customers, agents, managers, and admins. Internal notes and reassignment keep teams in sync.

11m

Median first response time

96%

Average customer satisfaction

98.6%

SLA targets met

3,400+

Tickets resolved monthly

How it works

From “help!” to “thank you” in four steps

Customer reaches out

Through email, the help widget, or your portal. A ticket is created instantly with all the context.

Auto-triage routes it

Rules set the category, priority, and SLA, then assign it to the right team or agent — in seconds.

Agents resolve together

Reply publicly, leave internal notes, pull in KB articles, and reassign — without losing the thread.

Measure & improve

A CSAT survey fires on resolution and feeds dashboards that show exactly where to get better.

“We cut our first-response time by a third in the first month. The automations do the boring routing, so my agents spend their time actually helping people. It's the first help desk my team hasn't complained about.”

Marcus Holloway

Head of Support · Northwind Studios

Pricing